CUSTOMER MANAGEMENT INTERN

Closing Date: 
Sunday, 16 September, 2018
Job Category: 
Customer Service
Job Location: 
Gaborone

JOB SUMMARY

To provide support to FLC through exceptional customer service and ensure the implementation of loyalty and retention activities for customers.

KEY PERFORMANCE AREAS

  • Complaints Management and Reporting
  • Airtime Recharges and Pin Generation Activities
  • CRM & Retention Initiatives Support
  • Customer Service
Minimum Education or Qualifications: 
  • Bachelor’s Degree in Business Information Systems.
Competencies: 
  • Customer Focus
  • Customer Information Analysis
  • Communications- Customer Focus
  • Planning and Organizing
  • Result focused and commitment
  • Time Management
  • Diagnostic and Analytical Skills
Key Skills and Experience: 
  • No post-graduation work experience required.
Application Instructions: 

If you meet the above requirements please send your cover letter, CV and certified copies of academic certificates to recruitment@mascom.bw

Kindly note that we do not accept hand delivered applications and will only get in contact with shortlisted candidates