Direct BPO is a business process outsourcing provider based in Gaborone, Botswana. We have been in business since 2017 and are a 100% subsidiary of Mascom Wireless, the leading mobile network operator in Botswana.
We specialize in delivering customer experience management services and solutions 24/7/365 days across the private and public sectors; providing a wide range of services across multiple customer channels – phone, email, chat and social media.
Direct BPO is a 24/7/365 BPO company leading successful businesses toward a premier customer experience. From healthcare and education to banking, government, insurance, utilities, telecommunications, retail and a number of other industries, we are available to serve your customers around the clock with the courteous help and expert knowledge they need to stay engaged with your business.
Thanks to our years of customer management experience, we can deliver the exact tools, technology and staff you need to operate essential contact center and BPO services. Our full integration with your business begins by understanding you, your organization’s goals, and what your customers expect from you and your services. From there, we provide customer centric solutions tailored to your company’s needs
Brand care is our specialty. When customers engage with you, we help your brand to respond. Our brand specialists are ready to help you meet your goals. We care about your brand.
Above and Beyond
Satisfied customers are the best source for creating new business; but negative interactions can instantly end longstanding relationships. Let us use our experience, innovative technology and commitment to quality to focus on your customers’ needs and deliver the care they demand. We offer customer care services to provide the outsourcing services your company requires to stand above the crowd.
From PC hardware and software to wireless devices and phones, we believe in understanding the detailed ins and outs of every product and service a business offers. No matter the industry, we offer customizable programs to suit your unique business needs and we train and provide dedicated Subject Matter Experts (SME’s) to answer questions and guide customer interactions to happy resolutions.
Telesales and Telemarketing
We offer inbound and outbound telesales and telemarketing services, performed by highly skilled and qualified agents. All of our telemarketers are required to have excellent communication skills and past experience in telemarketing.
Outsource debt collection services to prevent bad debts, improve your cash flow, and complete your AR collections by streamlining your debt collection process. We try our best to help your customers settle their debts by giving them various options and ideas. By dealing with them in a professional manner, we help build and maintain your business’ reputation.
Social Media Management