Direct BPO

Direct BPO is a business process outsourcing provider based in Gaborone, Botswana. We have been in business since 2017 and are a 100% subsidiary of Mascom Wireless, the leading mobile network operator in Botswana.

We specialize in delivering customer experience management services and solutions 24/7/365 days across the private and public sectors; providing a wide range of services across multiple customer channels – phone, email, chat and social media.

Direct BPO is a 24/7/365 BPO company leading successful businesses toward a premier customer experience. From healthcare and education to banking, government, insurance, utilities, telecommunications, retail and a number of other industries, we are available to serve your customers around the clock with the courteous help and expert knowledge they need to stay engaged with your business.

Thanks to our years of customer management experience, we can deliver the exact tools, technology and staff you need to operate essential contact center and BPO services. Our full integration with your business begins by understanding you, your organization’s goals, and what your customers expect from you and your services. From there, we provide customer centric solutions tailored to your company’s needs

Brand Care

Brand care is our specialty. When customers engage with you, we help your brand to respond. Our brand specialists are ready to help you meet your goals. We care about your brand.

Our Values

Above and Beyond

Integrity

Quality

Accountability

Team Work

Products and Services: 

Customer Care

Satisfied customers are the best source for creating new business; but negative interactions can instantly end longstanding relationships. Let us use our experience, innovative technology and commitment to quality to focus on your customers’ needs and deliver the care they demand. We offer customer care services to provide the outsourcing services your company requires to stand above the crowd.

Technical Support

From PC hardware and software to wireless devices and phones, we believe in understanding the detailed ins and outs of every product and service a business offers. No matter the industry, we offer customizable programs to suit your unique business needs and we train and provide dedicated Subject Matter Experts (SME’s) to answer questions and guide customer interactions to happy resolutions.

Telesales and Telemarketing

We offer inbound and outbound telesales and telemarketing services, performed by highly skilled and qualified agents. All of our telemarketers are required to have excellent communication skills and past experience in telemarketing.

Retention

Debt Collection

Outsource debt collection services to prevent bad debts, improve your cash flow, and complete your AR collections by streamlining your debt collection process. We try our best to help your customers settle their debts by giving them various options and ideas. By dealing with them in a professional manner, we help build and maintain your business’ reputation.

Social Media Management

Direct BPO social media management tool enables companies to create an improved and transformative customer service solution for their brand; Get into the conversation –share information, run campaigns and keep customers updated on company activities.

KYC as a Service

Our Know Your Customer as a Service (KYCaaS) is an end-to-end customer identity and verification, screening and monitoring service which has been designed to assist companies that have to complete KYC to meet regulatory requirements.

Back Office

Our back office services ensure process improvement and cost reduction and work place efficiency by delivering results on time with outstanding service quality while retaining scalability and adaptability to the clients’ needs and requirement. We have competent staff who are experts in handling a variety of back office outsourcing services. 

Customer Care Support Services

Multi-channel Customer Service

Voice

Live chat

E-Mail

Social Media

WhatsApp

Tailor Made Solutions

Our goal is to help our clients reach theirs. To make it possible, all our services are tailored to meet the specific needs of each client and the industry they are working in. From employee recruitment to service provision, we provide first-rate services with an outstanding cost-performance ratio.

Town or City: 
Gaborone

Contacts

Telephone: 
+2673210001
Fax: 
+267
Postal Address: 
P/Bag 419, Gaborone
Physical Address: 
Lot 64511 Block B5, Unit 2, Fairgrounds Gaborone